PRIVACY POLICY

Effective Date: July 21, 2026

Welcome to ETHNOZ by Pooja. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or place an order on our website, we may collect:

* Full name

* Email address

* Phone number

* Shipping and billing address

* Order details

* Payment information (processed securely through our payment partners—we do not store your card or banking details)

* IP address, browser type, and device information for website analytics

2. How We Use Your Information

We use your information to:

* Process and deliver your orders

* Provide customer support

* Send order confirmations and shipping updates

* Respond to your queries

* Improve our products, website, and services

* Prevent fraudulent transactions

* Comply with legal obligations

With your consent, we may also send promotional offers, new collection launches, and special discounts. You may unsubscribe from these communications at any time.

3. Payment Security

All online payments are processed through trusted third-party payment gateways. ETHNOZ by Pooja does not collect or store your debit card, credit card, UPI PIN, or banking credentials.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may be shared only with:

* Shipping and courier partners for order delivery

* Payment service providers for secure payment processing

* Government or legal authorities if required by applicable law

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure. However, no method of internet transmission or electronic storage is completely secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill your orders, provide customer service, comply with legal obligations, and resolve disputes.

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7. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the revised effective date.